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Shared Services in Qatar Foundation:
Successfully implementing the Shared Services model requires a dual focus on building new capabilities and a service culture within the Shared Services organization while successfully transitioning the operating unit organizations to be customers and partners. The QF Shared Services is a phased initiative sponsored by QFHQ - Administration to consolidate the back-office functions of QF, Branch Campuses, and Centers & Joint Ventures within a common infrastructure. The long-term objective is to run the shared services organization as a business, offering competitive services at competitive prices to its customers. The activities currently undertaken as part of the Program support the Qatar Foundation Shared Services strategy. The rationale for this approach is based on engaging QF's Administrative Departments to provide agreed services, rather than replicating those functions itself or contracting an unrelated company to provide them in order to:
• Access QF's skilled staff and well developed operating systems
• Obtain value for money through scale efficiencies, relative to that achievable by the Customer in isolation
• Ensure a close relationship with QF's central administration functions
• Ease of co-ordination of service delivery
In essence, this is a collaborative effort with Services delivered through shared responsibilities. The Shared Services directorates within QFHQ work with the centers, to provide world class services that help the centers focus their efforts on program areas. The Service Level Agreements formalize the relationship and clarify the responsibilities of the Centers and the Service Providers.
Successfully implementing the Shared Services model requires a dual focus on building new capabilities and a service culture within the Shared Services organization while successfully transitioning the operating unit organizations to be customers and partners. The QF Shared Services is a phased initiative sponsored by QFHQ - Administration to consolidate the back-office functions of QF, Branch Campuses, and Centers & Joint Ventures within a common infrastructure. The long-term objective is to run the shared services organization as a business, offering competitive services at competitive prices to its customers. The activities currently undertaken as part of the Program support the Qatar Foundation Shared Services strategy. The rationale for this approach is based on engaging QF's Administrative Departments to provide agreed services, rather than replicating those functions itself or contracting an unrelated company to provide them in order to:
• Access QF's skilled staff and well developed operating systems
• Obtain value for money through scale efficiencies, relative to that achievable by the Customer in isolation
• Ensure a close relationship with QF's central administration functions
• Ease of co-ordination of service delivery
In essence, this is a collaborative effort with Services delivered through shared responsibilities. The Shared Services directorates within QFHQ work with the centers, to provide world class services that help the centers focus their efforts on program areas. The Service Level Agreements formalize the relationship and clarify the responsibilities of the Centers and the Service Providers.
